Welcome to TK Abbey Custom! We are here to assist you with any questions or concerns you may have. Below are some frequently asked questions and helpful information to guide you through our services. If you need further assistance, please do not hesitate to contact us.
Q: How do I place an order?
A: To place an order, browse our catalog and select the items you wish to purchase. Follow the prompts to customize your order, add items to your cart, and proceed to checkout.
Q: Can I make changes to my order after it has been placed?
A: Changes to orders can be made within 24 hours of placing the order. Please contact our customer service team as soon as possible to request any modifications.
Q: How do I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
Q: What shipping methods do you offer?
A: We offer standard shipping, express shipping, and international shipping. Delivery times and rates vary based on the shipping method and destination.
Q: How long does it take to process and ship my order?
A: Orders are typically processed within 5-7 business days. Shipping times vary based on the selected shipping method. Please refer to our Shipping Policy for more details.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Delivery times and rates vary based on the destination.
Q: What is your return policy?
A: Due to the custom nature of our products, we do not accept returns once the clothing has been shipped. For more details, please refer to our Return Policy.
Q: What should I do if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. Provide a detailed description of the issue and include photos if possible. We will work with you to resolve the issue promptly.
Q: How do I create an account?
A: To create an account, click on the “Sign Up” link at the top of our website and follow the prompts to register.
Q: How do I reset my password?
A: If you forget your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password.
Q: How do I update my account information?
A: To update your account information, log in to your account and navigate to the “Account Settings” section.
Q: How do I provide my measurements for custom orders?
A: During the ordering process, you will be prompted to enter your measurements. Please refer to our measurement guide for detailed instructions on how to take accurate measurements.
Q: Can I request specific customizations?
A: Yes, we offer a range of customization options for our products. If you have specific requests, please contact our customer service team to discuss your requirements.
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal.
Q: Is my payment information secure?
A: Yes, we use secure socket layer (SSL) technology to ensure that your payment information is encrypted and protected.
Q: How can I contact customer service?
A: You can contact our customer service team by email at support@tkabbeycustom.com or by phone at [945-244-6041. Our team is available Monday through Friday from 9:00 AM to 5:00 PM (EST).
Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. You can purchase gift cards directly from our website.
If you need further assistance or have any additional questions, please do not hesitate to contact us. We are here to help!
Customer Service Contact Information:
Email: support@tkabbeycustom.com
Phone: 945-244-6041
Address: TK Abbey Custom, 2645 Stone Lake Dr, Grand Prairie, TX 75050
Thank you for choosing TK Abbey Custom. We appreciate your business and look forward to providing you with exceptional service and high-quality custom clothing.
